Shipping policy
Order Processing
- Orders are processed within 3-5 business days (excluding weekends and holidays) after payment confirmation.
- You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery Estimates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Estimated delivery times:
- Express Shipping: 1-2 business days
- Standard Shipping: 3-5 business days
- International Shipping: 5-7 business days
- Delays may occur due to factors beyond our control (e.g., weather, carrier delays).
Shipping Carriers
We use trusted carriers such as [USPS, UPS, FedEx, DHL, etc.] to ensure reliable delivery.
International Shipping
- We ship internationally to select countries. Additional customs fees, taxes, or duties may apply and are the responsibility of the customer.
- Shipping times may vary due to customs processing.
Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Please allow 24 hours for tracking updates to appear.
Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages. If your package is marked as delivered but not received, please check with your local carrier.
- If your order arrives damaged, please contact us within 24 hours with photos, and we will assist you.
Returns & Exchanges
- Refer to our Return Policy for information on returns, exchanges, and refunds.
For any questions regarding shipping, please contact us at ioche_apparel@ioche.co